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ITSM Platform Migration
On TrackConsolidation of legacy ITSM tools into a unified ServiceNow instance with enhanced automation.
DRI: Marcus Williams · Director of IT Operations·Jan 2026 → Jun 2026
2.7
maturity score / 4.0
Rollout Completion61%
Started Jan 2026Target Jun 2026
Maturity Gate Tracker
Phase transition criteria — each gate must be met before advancing maturity
Comm Playbook
Live Signal Readings
5 signals from 4 sources
ServiceNowFollow-Through & Cadence
Migration Completion
Feb 27, 2026·Confidence: 97%
61%
+8.2pp
JiraOwnership & Accountability
Sprint Velocity (2-wk avg)
Feb 27, 2026·Confidence: 99%
42pts
-6
Glint / WorkdayAlignment & Context
Team Alignment Score
Feb 26, 2026·Confidence: 85%
68/100
+4
ServiceNowEscalation Clarity
P1 Incidents (30d)
Feb 27, 2026·Confidence: 99%
7incidents
-3
Slack / TeamsLoop Closure
Unanswered Escalations
Feb 27, 2026·Confidence: 78%
9open
+3
Governance Insights
2 insights synthesized from signal data