Governance Insights

ITSM is on track operationally but champion enthusiasm is masking a silent 39% — address before they become resistant

Slack sentiment (71/100) and Glint scores (69/100) are the highest of any initiative — but this positive signal is being driven by early adopters in Engineering and Infrastructure. The 39% of users who have not yet migrated are not represented in these sentiment scores. M365 behavioral data shows this group is still using legacy email-to-ticket submission, suggesting passive resistance rather than active engagement.