108,407 signals ingested
·Last updated Feb 27, 2026 · 09:14 AM
CIO
Back to Initiatives

M365 Copilot Rollout

At Risk

Enterprise-wide deployment of Microsoft 365 Copilot AI assistant across all business units, with change management to address AI displacement anxiety and drive genuine adoption.

DRI: Sarah Chen · VP of IT Infrastructure·Nov 2025 → Apr 2026
2.4
maturity score / 4.0
Rollout Completion73%
Started Nov 2025Target Apr 2026

Maturity Gate Tracker

Phase transition criteria — each gate must be met before advancing maturity

Comm Playbook
M365 Copilot Rollout

Copilot Adoption Funnel

4-stage funnel · 900 employees · Drop-off at each stage signals the governance intervention required

28%
workflow change rate
vs 73% activation
↓ 15pp drop-offBarrier detected
↓ 17pp drop-offCompliance-without-belief
↓ 13pp drop-off
Governance Gap: 45pp between Activation and Workflow Change

73% of employees have activated Copilot. Only 28% have changed a workflow. The 45pp gap is not a training problem — it is an AI confidence problem. Employees are activating to comply, not to work differently. The governance intervention required is peer-led value demonstration, not more broadcast communications.

Governance ROI Simulator

Viva Pulse Response Rate Impact

Simulate how deploying Viva Pulse to 900 employees changes the adoption funnel

0%
0% — No deployment30% — Minimum viable60% — Recommended100%
Used Weekly
41%
Current41%
Projected41%
Changed a Workflow
28%
Current28%
Projected28%
No projection — set a response rate target

Projection model: +4pp Used Weekly and +2.5pp Workflow Change per 10pp Viva Pulse response rate, based on Microsoft Viva deployment research and peer champion programme outcomes. Actual results depend on barrier identification quality and intervention speed.

Live Signal Readings

8 signals from 5 sources

M365 TelemetryAlignment & Context

M365 Copilot Activated Users

Feb 27, 2026·Confidence: 94%
73%
+2.1pp
M365 TelemetryFollow-Through & Cadence

Copilot Prompt Acceptance Rate

Feb 27, 2026·Confidence: 91%
41%
-3.2pp
ServiceNowEscalation Clarity

Copilot Concern Tickets (30d)

Feb 27, 2026·Confidence: 98%
312tickets
-18
JiraOwnership & Accountability

Open Copilot Rollout Blockers

Feb 27, 2026·Confidence: 99%
14issues
+4
Glint / WorkdayLoop Closure

Employee Sentiment: AI Copilot

Feb 26, 2026·Confidence: 87%
52/100
-5
Slack / TeamsEscalation Clarity

AI Anxiety Language in #copilot-help

Feb 27, 2026·Confidence: 82%
28mentions/wk
+12
M365 TelemetryAlignment & Context

Segment 201-500: Copilot Activated

Feb 27, 2026·Confidence: 93%
58%
-1.4pp
ServiceNowDecision Transparency

Change Requests Documented

Feb 27, 2026·Confidence: 96%
67%
+3.1pp

Governance Insights

4 insights synthesized from signal data