Hypercare PlanSCRUM-7
M365 Copilot Rollout — Phase 1
Organisation-wide deployment of Microsoft 365 Copilot to all 3,200 licensed users, covering Word, Excel, Teams, Outlook, and PowerPoint integrations. Phase 1 covers the 1–200 employee segment and all senior leadership.
Overall Status
at risk
Project Manager
Sarah Chen
Executive Sponsor
CTO — David Park
Launch Date
2025-12-15
Impacted People
3,200
Active Copilot usage rate ≥ 70%
Baseline: 23% at launch (Dec 15, 2025)Target: 70%Method: M365 Admin Centre telemetry — monthly active users / licensed users
30-Day
41%
At Risk60-Day
58%
At Risk90-Day
—
PendingAI displacement anxiety score ≤ 35/100
Baseline: 52/100 at launchTarget: 35/100Method: Glint pulse survey — monthly AI sentiment question set
30-Day
47
At Risk60-Day
41
At Risk90-Day
—
PendingCopilot skills training completion ≥ 85%
Baseline: 0% at launchTarget: 85%Method: LMS completion report — Copilot Essentials course
30-Day
54%
At Risk60-Day
72%
On Track90-Day
—
PendingSupport ticket volume ≤ 50/week by day 90
Baseline: 180/week at launchTarget: 50/weekMethod: ServiceNow INC queue — Copilot category filter
30-Day
124
At Risk60-Day
87
On Track90-Day
—
PendingemailinformMonthly digest
Audience: All staff (3,200) · Owner: Sarah Chen
Sent first Monday of each month via M365 distribution list
teamsfeedbackWeekly
Audience: Copilot Champions network (120) · Owner: IT Change Team
#copilot-champions channel — weekly pulse check poll
intranetawarenessOngoing
Audience: All staff · Owner: Comms Team
Intranet hub page updated with adoption stats and tips
manager-cascadetrainingBi-weekly
Audience: People managers (340) · Owner: CHRO Office
Manager briefing pack distributed via CHRO comms cadence